Affirmo AI LLC Privacy Policy

1. Personal Information We Collect

The personal information we collect depends on the context of your interactions with Affirmo and the features you use. We collect the following categories:

A. Information You Provide to Us

We collect personal information you provide when you interact with us, such as when you complete forms on our Sites, request a demo, sign up for an account, subscribe, or make a payment. This may include:

• •Contact information: your name, email address, and phone number.
• •Address information: your billing address and/or shipping address (if applicable).
• •Account information: login credentials (such as password) and account preferences.
• •Payment information: credit card information and other payment-related details needed to process transactions (note: payment processing is typically handled by third-party payment processors; see Section 3).
• •Communications: information you provide when contacting support or communicating with us (e.g., messages, request details, and support history).

B. Information We Collect Automatically

When you use the Services, we may automatically collect certain information about your device and usage, such as:

• •Device and log information: IP address, browser type, device identifiers, operating system, time zone, access times, and error logs.
• •Usage information: pages visited, features used, clicks, interactions, and referral URLs.
• •Approximate location: inferred from your IP address (general region, not precise GPS), unless you explicitly enable a feature requiring location (if any).

C. Information We Do Not Collect

Affirmo AI LLC does not collect:

• •Biometric information (e.g., face scans, fingerprints, voiceprints)
• •Age, date of birth, or gender information

Please do not provide these categories of information to us through forms, support tickets, or other channels.

2. How We Use Your Personal Information

We use personal information to operate, provide, and improve the Services, including to:

• •Create and administer accounts: set up, maintain, and manage user accounts and authentication.
• •Provide the Services: deliver features, customer support, and service communications.
• •Process payments and transactions: process subscriptions, purchases, invoices, refunds, and billing-related activities.
• •Communicate with you: respond to inquiries, send confirmations, technical notices, updates, security alerts, and support messages by email, phone, or SMS (where permitted).
• •Improve and develop the Services: analyze usage, troubleshoot issues, debug, and enhance performance and user experience.
• •Security and fraud prevention: detect, prevent, and investigate suspicious activity, abuse, and unauthorized access.
• •Legal compliance: comply with applicable laws, regulations, and lawful requests, and enforce our agreements.

Where required by applicable law, we process personal information based on one or more lawful bases such as: performance of a contract, legitimate interests, compliance with legal obligations, and/or consent.

3. How We Disclose Your Personal Information

We may disclose personal information in the following circumstances:

A. Service Providers

We share information with third-party vendors and service providers that help us operate the Services, such as:

• •Website and cloud hosting providers
• •Analytics providers
• •Customer support tools
• •Payment processors (to process credit card payments securely)

These providers are authorized to use personal information only as necessary to provide services to us.

B. Business Transfers

If we engage in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be disclosed as part of that transaction, subject to standard confidentiality protections.

C. Legal and Safety

We may disclose personal information where required to comply with law or legal process, or to protect the rights, property, and safety of Affirmo, our users, or others — such as to enforce our Terms of Service or prevent fraud.

D. Aggregated/De-Identified Data

We may share aggregated and/or de-identified information that cannot reasonably identify you.

4. How Long We Keep Your Personal Information

We retain personal information for as long as necessary to:

• •provide the Services and maintain your account,
• •fulfill the purposes described in this Privacy Policy,
• •comply with legal and accounting obligations,
• •resolve disputes and enforce agreements.

Retention periods vary based on the type of data and our legal obligations.

5. International Transfers

Your personal information may be stored and processed in the United States or other countries where we or our service providers maintain facilities. Where required, we use appropriate safeguards for cross-border transfers consistent with applicable law.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• •enable core site functionality,
• •remember preferences,
• •understand usage and improve the Services.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• •access and obtain a copy of your personal information,
• •correct inaccurate information,
• •request deletion (subject to legal exceptions),
• •object to or restrict certain processing,
• •opt out of marketing communications.

Marketing opt-out: You can unsubscribe from promotional emails using the link in the email. You may still receive service-related communications.

9. Children's Personal Information

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10. Links to Third-Party Websites

Our Services may link to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies before submitting information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date above. Continued use of the Services after changes means you accept the updated policy.

12. How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: