Platform Features

Everything your DSP
needs to thrive

From automated Amazon sync to driver write-ups — explore every feature that makes AffirmoAI the #1 choice for delivery service partners.

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Operations

Dispatch Management

Your daily command center

See every route, every driver, and every status in a single view. Import dispatch data from Amazon with one click, check drivers in and out, assign replacements instantly, and track completion rates in real-time.

Capabilities

One-click Amazon dispatch import via Chrome extension
Real-time driver check-in / check-out tracking
Instant replacement driver assignment
Color-coded status indicators (at station, en route, delivered)
Package count and completion rate tracking
Van assignment and vehicle pairing
Daily dispatch history and analytics
Bulk ADA (Amazon Delivery App) data import
Driver Experience

Driver Portal

Empower your drivers with a mobile-first experience

A dedicated mobile portal where drivers can view their schedule, check in and out of shifts, read announcements, submit forms, and communicate directly with dispatchers — all from their phones.

Capabilities

Mobile-optimized responsive design
Schedule viewing with route and van details
One-tap check-in and check-out
Announcement feed from management
Direct messaging with dispatchers
Digital form submission with e-signatures
Performance metrics and scorecard viewing
Task assignments and completion tracking
Performance

Performance Scorecards

Data-driven coaching with Amazon-synced metrics

Automatically sync driver performance data from Amazon including FICO scores, safety metrics, quality ratings, and standing. Track weekly trends, compare team averages, and have data-backed coaching conversations.

Capabilities

Automatic Amazon scorecard sync via Chrome extension
FICO score tracking with weekly trends
Safety incident monitoring and alerts
Quality metrics (delivery success, customer feedback)
Standing and ranking visualizations
Individual driver drill-down views
Team-level aggregate dashboards
Historical performance comparisons
Communication

Broadcast Messaging

Reach every driver in seconds

Send targeted bulk messages to driver groups via SMS (powered by Twilio) and in-app notifications. Use templates for common announcements, schedule messages in advance, and track delivery status.

Capabilities

Bulk SMS messaging via Twilio integration
Message templates for common announcements
Scheduled message sends
Group targeting (all drivers, active, by day, custom)
Variable interpolation (name, route, time)
Delivery and read tracking
In-app announcement board
Two-way driver messaging
Safety & Compliance

Compliance & Write-Ups

Stay audit-ready with zero effort

Track violations, issue write-ups with customizable templates, manage corrective action plans, and generate compliance reports. Every incident is documented, timestamped, and linked to driver records.

Capabilities

Violation tracking with severity levels
Write-up templates (safety, attendance, performance)
Corrective action plan workflows
Escalation tracking (verbal → written → final)
Compliance score monitoring per driver
Audit-ready report generation
Incident history linked to driver profiles
Payroll integration for hours tracking
Fleet

Fleet Management

Full visibility into every vehicle

Manage your entire vehicle inventory with status tracking, maintenance schedules, and assignment history. Know which vans are active, grounded for maintenance, or retired at a glance.

Capabilities

Vehicle inventory with detailed profiles
Status tracking (active, maintenance, grounded, retired)
Van-to-driver assignment management
Maintenance schedule tracking
Vehicle issue reporting and history
Amazon fleet data auto-sync
Mileage and usage tracking
Vehicle availability dashboard
Planning

Smart Scheduling

The most flexible scheduling system in the industry

Set global defaults, override by week, and adjust individual days. View schedules in weekly or permanent mode, use the AI assistant to schedule with natural language, and let the system handle conflicts automatically.

Capabilities

Global schedule defaults with per-week overrides
Weekly and permanent schedule views
AI natural language scheduling assistant
Drag-and-drop schedule adjustments
Availability and conflict detection
Backup and extra driver management
Calendar view with at-a-glance status
Schedule change notifications to drivers
Workflows

Digital Forms & Signatures

Paperless workflows delivered via SMS

Create custom check-in and check-out forms with our drag-and-drop form builder. Send them via SMS — drivers complete on their phones with e-signatures, no login or app download required.

Capabilities

Drag-and-drop form builder
Custom question types (text, checkbox, photo, signature)
SMS delivery — no app download required
Electronic signature capture
Automatic submission to dashboard
PDF export of completed forms
Template library for common forms
Submission tracking and reminders

Affirmo Chrome Extension

Import Amazon dispatch data in one click — directly from your browser.

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