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Guides, tutorials, and answers to help you get the most out of Affirmo AI.
Getting Started
Set up your account, add drivers, and get running in 15 minutes.
Creating your Affirmo AI account
Sign up, verify your email, and configure your organization.
Adding and inviting drivers
Add drivers manually or import from Amazon. Send SMS invites to the driver portal.
Installing the Chrome extension
Install the Affirmo extension to auto-sync dispatch and performance data from Amazon.
Setting up your first dispatch
Import your roster, assign routes and vans, and start tracking check-ins.
Dispatch & Scheduling
Manage daily rosters, routes, shifts, and driver availability.
Importing dispatch from Amazon
Use the Chrome extension to pull today's roster directly from Amazon.
Check-in and check-out tracking
How drivers check in via the portal and how managers track status in real-time.
Weekly and permanent scheduling
Set global defaults, override by week, and manage individual day adjustments.
Managing driver availability
Request availability from drivers and handle confirmations and conflicts.
Drivers & Performance
Track scorecards, manage profiles, and coach with data.
Understanding performance scorecards
How FICO, safety, quality, and standing scores work and where they come from.
Syncing scorecards from Amazon
Automatic weekly sync via Chrome extension, plus manual CSV upload.
Driver profiles and management
View and edit driver details, qualifications, statuses, and history.
Onboarding new drivers
Set up onboarding workflows with tasks drivers complete through the portal.
Compliance & Write-Ups
Document incidents, track violations, and stay audit-ready.
Issuing a write-up
Create write-ups from templates, send for signature, and track acknowledgment.
Escalation levels explained
How verbal, written, and final warnings work in the system.
Work-hour compliance monitoring
Track daily hours, rolling 7-day limits, rest periods, and meal breaks.
Generating compliance reports
Export audit-ready reports for inspections and internal reviews.
Messaging & Communication
Reach drivers via SMS, in-app messages, and broadcasts.
Sending broadcast messages
Send bulk SMS or in-app messages to groups of drivers with templates.
Two-way driver messaging
How drivers can message dispatchers and managers can reply.
Message templates
Create and manage reusable message templates for common communications.
Scheduled messages
Queue messages for future delivery at a specific date and time.
Account & Billing
Manage your subscription, users, roles, and organization settings.
Managing user roles and permissions
Assign Admin, Manager, or Employee roles with module-level access control.
Updating your subscription
Change your plan, update payment info, or cancel through the billing portal.
Organization settings
Configure timezone, station codes, shift reminders, and custom statuses.
Multi-organization access
How to manage access when you belong to multiple DSP organizations.
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